Summertime Success! Day 2

Before you read this latest blog post, please start by reading our most recent blog written by NSHC Co-Founder Melinda Huffman, BSN, MSN, CCNS, CHC here: As a Health Coach, What Should My Average Caseload Be?  

We will be focusing on the seven key factors discussed in that blog, with little diversions here and there, for this summer blog series.!

Today, let’s dig deeper into the first factor: Delivery, specifically telephonic health coaching. We discussed some of the benefits of virtual coaching in yesterday’s blog, but, in order to be as effective as possible with your telephone appointments, there are a few key points you need to keep in mind:

  • Do not overwhelm yourself and the client with too much in one setting
  • Your content for these meetings needs to be clearly structured to reduce miscommunication
  • You need to target the individuals who are likely to benefit most (this method isn’t for everyone!)
  • To increase effectiveness, your telephonic program should be linked to outpatient clinical follow-up
  • You need to incorporate outcome measures to validate the program’s impact

Also, bear in mind that the lack of face-to-face communication will mean more of an opportunity for miscommunication due to a lack of visual cues, such as body language and facial expression. So, the best thing you can do is LISTEN! Pay attention to the client’s inflection and make sure you are minimizing your own distractions and background noise. Your active listening skills will need to be turned up a notch for telephonic health coaching!

Have you tried telephonic health coaching with your patients? Let us know your experience in the comments or on Facebook!

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