Summertime Success! Day 3

Before you read this latest blog post, please start by reading our most recent blog written by NSHC Co-Founder Melinda Huffman, BSN, MSN, CCNS, CHC here: As a Health Coach, What Should My Average Caseload Be?  

We will be focusing on the seven key factors discussed in that blog, with little diversions here and there, for this summer blog series.!

Today, let’s dig deeper into the first factor: Delivery, specifically telephonic health coaching. We discussed some basic building blocks for starting telephonic health coaching in yesterday’s blog. Now let’s talk about ways to enhance your telephonic health coaching program! These 7 tips will take what you’re already doing and move it to a whole new level!

  1. Who will initiate the call? You’ve got it scheduled, but did you make it clear how the process works? Make sure you do more than just give a date and time!
  2. Work from an agreed-upon agenda… theirs! We talked about structuring content yesterday, but make sure that content is client-led!
  3. Are you using your active listening skills? We cannot reiterate this one enough! That’s why it’s been mentioned every day so far! Minimize your distractions and make sure you are LISTENING!
  4. Location, location, location! Not just yours, but also the client’s! Make sure when you schedule the appointment that you let them know they need to minimize their distractions and background noise as well.
  5. Call, just because. Do you only call on your scheduled days? Make sure you call to check-in sometimes too! That is the extra touch that can really make the client feel valued
  6. DO NOT use speaker phone! That makes the conversation difficult to hear and can make clients worry about confidentiality. NEVER use speaker phone.
  7. No multi-tasking! Focus on the client. Be present in the moment. They need to know they are your top priority.

What challenges have you run into while doing telephonic health coaching with your patients? Let us know your experience in the comments or on Facebook!

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