Before you read this latest blog post, please start by reading our most recent blog written by NSHC Co-Founder Melinda Huffman, BSN, MSN, CCNS, CHC here: As a Health Coach, What Should My Average Caseload Be?
We will be focusing on the seven key factors discussed in that blog, with little diversions here and there, for this summer blog series!
Today, let’s dig deeper into the first three factors, specifically regarding lack of progress. We discussed agendas in yesterday’s blog. So, you’ve set goals, you have a method for setting agendas, you’re making progress with your client, but they are struggle to make progress with the goals that have been set. What do you do? It’s a difficult, uncomfortable situation, but it has to be addressed.
- Ask for the client’s thoughts about progress to date – “Are you satisfied with your progress?”
- Seek further understanding about the lack of progress by re-stating the client’s goals, followed by a comment that allows the client to expound upon why – “You’ve said that your goal of losing 30 pounds by today would be difficult for you. Tell me how you feel about this.”
- As a partner, seek to understand the client’s dilemma – “How can you remove the obstacles that were a problem for you?”
- Show empathy – “Don’t be discouraged! _____ isn’t easy.”
- Have you client rate or score his/her progress – “On a scale from 1 to 10, with 10 being that you’ve reached your goal, rate where you are now.”
How do you handle progress struggles with your patients? Let us know your experience in the comments or on Facebook!